My Professional Journey

Concierge (In Name Only)

Holiday Lane Estates (HLE) used to be owned by a corporation called 12 Oaks, that employed Business Office Managers. I was one of them.
When HLE was bought by Silvercare Management, LLC, my role was eliminated due to a lack of such employees in their system and I was re-assigned as concierge. I continue to perform advanced administrative and technical duties far beyond the traditional concierge role. I serve as the facility's primary technologist and adminsitrative assistant.

• Used Paycom report generation as needed. Mostly to record quarterly employee work activity (who worked on what days) for upload to the corporate database
• Filed invoices and obtained W-9s from vendors
• Did business-side long-term care filing for residents who needed it (some LTC providers required us to submit a form to pay the resident’s responsible party)
• Managed procurement and inventory control for housekeeping, medtech, and PPE supplies
• Manage vendor relationships and negotiate contracts for multiple departments
• Uploaded documents to corporate database and retrieved documents for staff as needed

• Created tools to enhance efficacy and help cope with the work requirements placed on me. Some examples are included under the projects section
• Designed posters for the activities department to showcase events and performers
• Drafted new professional forms that match the corporate style on request
• Created banners on request by printing a custom-developed design on 4 sheets of 11x17 paper

• Administered and maintained the CISCOR OneSource system, collecting reports, assigning pendants, making users, and ensuring system functionality
• Provided tech support to staff and residents, handling diverse issues that ranged from PC issues to Spectrum box & remote installation and troubleshooting

• Created analysis tool that grabbed data from a dietary budget Google Sheet at the end of every week, processed the data using Google Apps Script, then emailed directors with the current state of the budget and a forecast of what the month may look like. This one was made on request of our previous ED
• Developed a mathematical formula to predict monthly glove supply needs, ensuring availability for care staff with minimal purchases. Derived from observation and a value learned from data to eliminate uncertainty on how many gloves of any size I should buy per month, with an added padding to hedge against chance

• Answered phone calls professionally and foward as needed
• Helped residents with various non-technical requests
• Submitted maintenance requests

Business Office Manager

Promoted within 4 months to manage critical business operations. Some of the work involved was processing invoices, submitting corporate forms, submitting checks into the database, getting info for residents, answering calls, helping employees with timecard issues, and communicating information to the community (employees and resident contacts).

• Processed invoices using Yardi
• Helped families understand statements by diving into ledger details
• Assisted employees with Paycom issues and approved new punch and punch change requests
• Made long-term care filings

Concierge

Started as concierge but quickly expanded role through initiative and innovation. Identified operational inefficiencies and developed solutions that caught management's attention.

• Created the my first Kitchen Menu Maker reducing table menu creation time from hours to seconds
• Answered phone calls professionally and foward as needed
• Helped residents with various non-technical requests
• Assisted staff though community with various things
• Supported dietary during meal times by getting drinks and distributing meals
• Infrequently troubleshooted tech and worked with pendants
• Submitted maintenance requests

Sales Associate

Worked as a part-time Sales Associate. Did my best to do my job as well as I could.

• Operated CounterPoint POS system
• Built lamination pricing calculator app to provide consistently accurate cost estimates for customers (would often be asked but be unable to answer well beforehand)
• Provided customer service
• Used downtime for to study and create.

Diverse Professional Background

• TCC SAR Note Taker (2019-2020): Provided accessibility support for students with disabilities
• Elections Clerk (2018): Ensured smooth democratic process during midterm elections
• City Maintenance Worker (2017): Learned hands-on problem-solving in municipal operations
• B3 Entertainment (2014-2020): Developed performance and customer engagement skills